Customer Satsfaction

LFGDOWN and its business affiliates are committed to total customer satisfaction regarding its products.  If you received any comforter product damaged in shipping or otherwise not meeting your expectations you may return it for a full refund or exchange, provided that the product has not been used in any manner.  The refund is applicable to the product's price only and not to the shipping charges.  The customer's credit card account will be credited with 100% of the product's purchase price within 10 days after receipt of the returned goods.

Shipping and Returns/Credits

All product orders are shipped from Supercomfort.com located in Kirkland, Washington.  Therefore, all returned products must be sent back to Supercomfort in order to process a refund or replacement. However, your account will be credited to the credit card you used for the purchase by Goosedowncomforterproducts.com if this is where it was originally ordered from, for the full amount of your purchase, less the shipping charges. To receive this credit contact us with your order number at info@goosedowncomforterproducts.com.

In order to return any product a Return Material Allowance (RMA) must first be obtained from Supercomfort.com, LFGDOWN's exclusive United States distributor. The RMA number must be displayed on the outside of the box when returing any product.

Supercomfort.com may be contacted at: Destiny Estores, 11251 120th Ave. NE, Suite #201, Kirkland, WA  98033.  Phone: 1-800-498-2503 or 1-425-827-0232.  Fax: 1-425-827-0239.  E-mail: info@supercomfort.com.

 No refunds or exchanges are allowed on custom orders or on-sale items.

Warranty

LGFDOWN provides a 15-year prorated warranty on its comforter down products. Any product returned during this 15-year period must follow the RMA procedure outlined in the Customer Satisfaction section above.  A pro-rata replacement purchase credit will be allowed on returned products.

Privacy

 This is the web site of www.goosedowncomforterproducts.com

Email Privacy Policy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.